Privacy Policy

1. Introduction

Ironcrest Software ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Email Signature Generator service.

2. Information We Collect

2.1 Information You Provide

When you use our Service, you may provide:

• Account Information: Email address, password (encrypted)
• Signature Content: Name, job title, company name, contact details, social media links
• Branding Elements: Colors, logos, custom text

2.2 Automatically Collected Information

We automatically collect:

• Usage Data: Pages visited, features used, time spent
• Device Information: Browser type, operating system, screen resolution
• IP Address: Hashed for privacy, used for security and analytics
• Session Data: Session tokens, login timestamps

2.3 Analytics Data

We track:

• Template selections
• Feature usage patterns
• Conversion funnel metrics
• User journey through the application

3. How We Use Your Information

3.1 Service Provision

• Generate and deliver email signatures
• Save and manage your signatures (if registered)
• Provide customer support
• Send service-related emails

3.2 Service Improvement

• Analyze usage patterns to improve features
• Identify and fix technical issues
• Develop new templates and features

3.3 Security

• Detect and prevent fraud
• Monitor for abuse
• Protect against unauthorized access

3.4 Marketing (Optional)

• Send product updates and announcements
• Notify about new features
• Share relevant content

You can opt out of marketing emails at any time.

4. Data Storage and Security

4.1 Storage Location

Your data is stored on secure servers provided by 815hosting.com in the United States.

4.2 Security Measures

• Encryption: Passwords are hashed using bcrypt
• Secure Connections: HTTPS/SSL encryption for all data transmission
• Access Controls: Limited employee access to user data
• Regular Backups: Daily automated backups
• Security Monitoring: 24/7 server monitoring

4.3 Data Retention

• Active Accounts: Data retained as long as account is active
• Inactive Accounts: Data may be deleted after 2 years of inactivity
• Analytics Data: Aggregated data retained indefinitely
• Session Data: Expired sessions deleted after 30 days

5. Data Sharing and Disclosure

5.1 We Do NOT Sell Your Data

We will never sell, rent, or trade your personal information to third parties.

5.2 Service Providers

We share data with trusted service providers who help us operate:

• Email Delivery: Mailgun (for sending signature emails)
• Hosting: 815hosting.com (for data storage)

These providers are contractually obligated to protect your data.

5.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes
• Enforce our Terms of Service
• Protect our rights and safety
• Prevent fraud or abuse

6. Your Rights and Choices

6.1 Access and Portability

You have the right to:

• Access your personal data
• Export your signatures
• Request a copy of your data

6.2 Correction and Deletion

You can:

• Update your account information
• Edit or delete your signatures
• Request account deletion

6.3 Marketing Opt-Out

You can unsubscribe from marketing emails by:

• Clicking "unsubscribe" in any email
• Updating your account preferences
• Contacting us directly

6.4 Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may limit Service functionality.

7. Cookies and Tracking

7.1 Essential Cookies

• Session Cookies: Keep you logged in
• Security Cookies: Prevent fraud

7.2 Analytics Cookies

• Usage Tracking: Understand how you use the Service
• Performance Monitoring: Identify technical issues

7.3 Third-Party Cookies

We do not use third-party advertising cookies.

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.

9. International Users

Our Service is operated in the United States. If you access the Service from outside the US, your data will be transferred to and processed in the United States.

10. California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal data is collected
• Right to delete personal data
• Right to opt-out of data sales (we don't sell data)
• Right to non-discrimination

11. European Privacy Rights (GDPR)

European users have rights including:

• Right to access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to object to processing

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

13. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Ironcrest Software
Email: privacy@ironcrestsoftware.com
General Inquiries: contact@ironcrestsoftware.com
Website: ironcrestsoftware.com

14. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at dpo@ironcrestsoftware.com

15. Your Consent

By using our Service, you consent to this Privacy Policy and our collection and use of information as described herein.